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Case studies · Multi-location dealerships

Case study 14 / 35

How We Reverse-Engineered Undocumented Call Routing Across 3 Store Locations for a Multi-Location Vehicle Dealership

Custom inspection tooling mapped an undocumented phone system, then synced ad schedules to real staffed hours.

3 Store Locations

How we did it

  1. Step 1
    Call-Flow Inspection

    Reverse-engineered undocumented routing across three independent store phone lines.

  2. Step 2
    Schedule Sync

    Aligned ad call-campaign schedules to actual staffed hours.

  3. Step 3
    Overflow Configuration

    Configured missed-call overflow handling across locations.

  4. Step 4
    Verification Test Plan

    Delivered a formal phone-verification test plan for the client to run.

Call TrackingMulti-Location OpsLead Routing
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Client names are withheld by default and replaced with an industry description throughout — the work speaks for itself either way.